Download the roadmap for creating a customer experience that drives sales, repeat and referred business, and profits.
Are you putting your energy into getting sales or getting repeat sales?
Most businesses are leaving market share on the table, because they don't understand the difference.
The goal of the 360 Sales and Marketing process is not to get sales, it is to get repeat sales and referrals. Repeat and Referred business is the lifeblood of a thriving, customer-experience-driven business, and the only way to ensure growing market share.
This 16-page roadmap covers:
- The Foundations – what has to be in place in your business to create customers-for-life?
- The Customer Experience Cycle– what are the steps to consider when building a high-retention, high-profit marketing campaign?
- Awareness – what are the high-ROI ways of attracting customer attention, that converts into profitable retention?
- Customer Decisions – telling your story, and assuming a position of market leadership by reducing anxiety and confusion. People will pay you for that service!
- Delightful Purchases – how to make the point of sale a moment that supports your brand and encourages loyalty.
- The 'Magic Moment' - everyone spends money on getting customers, but few businesses put as many resources into keeping them. How to avoid that very costly mistake.
Just The Start
This is a roadmap, not the journey. Contact us if you are ready for a Great Performance in your business, or if you want to explore successful marketing further.